Returns & Refunds Policy
At Continental Food Store, we strive for the highest quality in every gourmet product we ship; however, due to the perishable nature of food items, returns are only accepted for damaged or incorrect deliveries within 24 hours of receipt.
Inspect Your Order
Upon delivery, immediately check your items for any signs of damage, leakage, or discrepancies from your original order.
Contact Customer Support
Email our team within 24 hours at [email protected] with your order number and clear photographs of the damaged products.
Review and Approval
Our quality assurance team will review your claim and notify you of the approval or rejection of your refund or replacement within 2 business days.
Resolution
Approved claims will be processed immediately, with refunds credited back to your original payment method or a replacement shipment dispatched at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing